The date of our annual sample sale changes from year to year, so we cannot give specific dates. Please send us an email indicating you’d like to be added to our exclusive sample sale email list. Of course, we encourage you to sign up for our email newsletters to receive the most up-to-date information about Hanky Panky all year long!
+
How do I care for my Hanky Panky treasures?
To extend the life of your lingerie, hand wash in cool water and dry flat or hang to dry. We recommend Hanky Panky Fabric Wash Powder which has been especially formulated for stretch fabrics. Also, please remember that residue from harsh cleansers in the sink can contribute to the damage of fine lingerie, regardless of the hand wash instruction.
REAL SIMPLE magazine writes, "Peroxide from some toothpastes and caustic agents from other cleansers can bleach, stain, degrade and even disintegrate delicate fabrics. Don't throw lingerie into the sink for hand washing… put a colander in the sink and wash the garments in it."
When you can't hand wash, our Lingerie Wash Bag is the next-best thing. Our wash bag was designed to protect your precious Hanky Pankies from the ravages of the washing machine. Each bag can protect camisoles, chemises and panties in the washer, and keeps them separated, so that you may hang them to dry. Machine drying is not recommended.
+
Can you help me with sizing?
Please refer to our sizing chart, or call us at 877-447-4811 for personal assistance.
+
I want to purchase a garment I see on your models on the site, but cannot find it.
The “glamour photos” on our site were taken long ago, and some of the styles shown may no longer be available. These photos serve an editorial purpose and provide brand imagery. Please feel free to contact us to inquire about similar styles we are selling now.
+
May I talk to someone in customer service?
Absolutely! Call 877-447-4811, Monday through Friday from 9 AM to 6 PM, EST and we will be delighted to assist you. You can also Live Chat or email us during customer service hours as well!
+
Are my items in stock?
We aim only to offer items for sale on our website that are in stock, unless we advise otherwise.
+
Can I order by mail, phone, or fax?
We recommend you place your order on the website, but we can assist you by phone if you have questions. Please call us at 877-447-4811, Monday through Friday from 9 am to 6 pm EST.
+
Will I be charged sales tax?
Sales tax is not charged for items being delivered in the U.S. with the exception of deliveries to New York, Connecticut, and Washington where customers are subject to their respective sales tax.
+
Is it safe to use my credit card?
Yes. We use SSL technology to insure your security.
+
May I add to my order?
We work so fast that unfortunately, we are unable to accommodate changes in orders. Please review your purchases carefully before finalizing.
+
When will my order ship?
Almost all orders typically ship within three business days. Personalized items typically take up to 5 business days to ship.
+
When will my order ship if I order both in-stock and Personalized items?
If both items are on one order, they will ship when all are ready—typically within 5 business days. If you wish to receive your non-personalized items sooner, please create two separate orders.
+
Can I get rush service?
Yes! Expedited shipping in the Continental US is available for an additional freight charge. 2 Day shipping via UPS is available for $12, and Next Day Air via UPS is available for $24. If placed before 12 Noon EST on business days (Monday through Friday), your order will ship within 24 hours. Orders placed after the cut off time will be shipped the following business day. Please remember that there is no delivery on Saturday or Sunday. Also, note that expedited shipping is not available to Hawaii or Alaska.
+
How will my order ship?
Our shipping partner is UPS and our standard shipping method is UPS Ground. Please note: UPS does not ship to Post Office Boxes, and does not deliver packages on Saturday. A signature is not required for delivery.
+
Will you ship outside of the United States?
Not at this time. For more information regarding Hanky Panky products outside of the U.S., click here.
+
Will I have to sign for delivery?
A signature is not required for delivery by Hanky Panky Ltd., but the UPS driver may request one. It is best to have shipments sent to a location where a person 18+ years of age is present, as Hanky Panky cannot be responsible for lost or stolen packages if the package is left unattended. You can have it sent to a commercial location if you’d like, but never to a P.O. Box.
+
How can I track my order?
You can view your order status by signing into your account. Alternatively, if you have your tracking number, click here to go directly to the UPS website, or call them at 800-PICKUPS.
+
What forms of payment can I use on HankyPanky.com?
We accept Visa, Mastercard, American Express, Discover, and Hanky Panky E-Gift Cards. We cannot accept checks, money orders, or a cashier’s check.
+
Do you offer a printed catalog?
We are a very eco-conscious company. It is for this reason that we do not offer a printed catalogue.
+
Can I buy a gift card?
Yes! E-Gift Cards are purchased and then e-mailed to the recipient at the email address you enter. We do not offer physical gift cards at this time. Please note that these gift cards are for on-line purchases at www.hankypanky.com ONLY.
+
Is gift wrapping available?
Not at this time. Our gorgeous shipping carton is as delightful as a gift-wrapped package!
+
Can I send my purchase as a gift?
At this time, we ship all packages the same way. However, no prices will show on the packing slip, and you are welcome to add a gift message as you proceed through the checkout process.
+
How will my items be packaged?
Our standard packaging consists of lilac tissue around your precious items and a Hanky Panky sticker to secure them. Everything will be shipped in our award-winning unmarked brown shipping box with delightful imagery inside. Please note that the return label simply shows Hanky Panky as the sender.
+
How can I order a product that was on your site, but isn't any longer?
We will make every effort to get you the product you saw, but can’t guarantee that it will still be available. It may have been removed because it is no longer being produced. You may be able to find your item at one of our retailers, so please contact Customer Service for assistance.
+
Is there a Hanky Panky retail store?
No, Hanky Panky does not have retail stores. However, you can find your favorite Hanky Panky styles at a number of retailers who can be found by clicking here.
+
Why don't I see an item here that I saw at a retail store?
HankyPanky.com carries some items that you will not find in retail stores, and vice versa. If you saw an item in a store and don’t see it here, please purchase it from the store.
+
What if my item seems to have been damaged in shipping?
Please return the item using our normal Return and Exchange Policy. On the return form, please select the reason for your return that best fits your situation. You will not be charged for return shipping on a damaged item.
+
It has been a while, and I don't have my package. What should I do?
Please visit the UPS website, and use your tracking number to check on delivery. If the status is “In Transit” but you haven’t received your package, please call 800-PICKUPS for more information.
+
What is the phone number for UPS?
You can reach them at 800-PICKUPS.
+
What is your price adjustment policy?
If an item purchased at full price on www.hankypanky.com goes on sale or promotional price on www.hankypanky.com within 7 days from purchase date, you are eligible for a refund of the price difference. No adjustments will be made for purchased items on sale at any other retailer or web store. Adjustments are not credited automatically but must be requested. Please send us an email with your request.
+
How do I return an item?
Return instructions are included with every order. Eligible items can be returned within 30 days of your delivery date. Please refer to the Return and Exchange policy to see which items can be returned. If eligible items are returned past 30 days of delivery, different rules will apply; see Return and Exchange Policy for complete details. Please make sure that all hygiene rules have been followed per our return policy, or we may not accept the return.
+
What is a "rolled thong"?
A rolled thong is the same as a Signature Lace thong - it's just packaged differently! We take one of our Signature Lace thongs, roll it up in our own special way, and slip it into a cute logo wrap. These are great for gifts, stocking stuffers, and more! Please be advised: rolled thongs cannot be returned once they have been unrolled.
+
Why can't I return a rolled thong?
Rolled thongs cannot be returned because – for hygienic reasons – we must guarantee that they have not been worn. We are unable to do so with rolled thongs because they do not have the hangtags that serve to safeguard against wear. In order to insure your complete satisfaction with every purchase, we ask that if you are at all unsure about the size, style, cut, or color that you are purchasing, to please choose from our vast selection of flat thongs that may be returned - with the tags still attached - if they were not what you were expecting.
When will my credit card show the refund for the items I return?
Please allow up to two billing cycles for your credit card statement to show the refund. The refund can only be issued to the card that was used to purchase. If you are not the original purchaser, please consider exchanging the items you received, instead of returning.
+
How do I subscribe to the Hanky Panky mailing list?
You can sign up for our e-mail newsletters by adding your email address here. You can also add your e-mail address to our mailing list when you create an account to make a purchase. You may opt-out of our mailing list at any time by unsubscribing, or send us a request to be removed.
+
How do I update my e-mail address or other personal information in my hankypanky.com account?
Click here to login to your account in order to update your personal information.
How can I become a retailer of Hanky Panky products?
We’re flattered! If you would like to apply to carry Hanky Panky at your retail store, please contact nadine@hankypanky.com for more information.
+
I am a retailer outside the U.S. and would like to sell Hanky Panky. Who should I contact?
We're so thrilled you're interested in carrying Hanky Panky in your store! All inquiries should be directed to brenda@hankypanky.com. Please be sure to include your name, country youre located in, store information, and email address and we'll get back to you as soon as possible.
+
Do you have a bridal or gift registry?
We have a Wish List option that you can send to your friends. But no, we do not have a "registry". Please note that wish lists are not searchable on the site.
+
Are you hiring?
Please refer to our Careers page for information on employment opportunities.
+
Why isn't my school listed in the collegiate section?
There are a variety of reasons your school may not be listed. We started our university program small, with plans to expand it. Please let us know if you’d like to see your school listed. Please note, however, that we are not able to accommodate every school.
+
Why can't I buy thongs with my school logo, only boyshorts and camisoles?
Each university controls the types of products they’ll allow their name to be put on. Certain universities will allow some lingerie styles, but not others. Unfortunately, we have no control over the universities’ decisions.
