I want to purchase a garment I see on your models on the site, but cant find it.
The “glamour photos” on our site were taken long ago, and some of the styles shown may no longer be available. These photos serve an editorial purpose and provide brand imagery. Please feel free to contact us to inquire about similar styles we are selling now.
To extend the life of your lingerie, hand wash in cool water and dry flat. We recommend Hanky Panky Fabric Wash Powder which has been especially formulated for stretch fabrics. Also, please remember that residue from harsh cleansers in the sink can contribute to the damage of fine lingerie, regardless of the hand wash instruction.
REAL SIMPLE magazine writes, “Peroxide from some toothpastes and caustic agents from other cleansers can bleach, stain, degrade and even disintegrate delicate fabrics. Don’t throw lingerie into the sink for hand washing…put a colander in the sink and wash the garments in it.”
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Are my items in stock?
We aim only to offer items for sale on our website that are in stock, unless we advise otherwise.
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May I order by mail, phone, or fax?
At this time, we are only able to accept orders via the website.
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Will I be charged sales tax?
Sales tax is not charged for items being delivered in the U.S. with the exception of deliveries to New York, Connecticut, and Washington where customers are subject to their respective sales tax.
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Is it safe to use my credit card?
Yes. We use SSL technology to insure your security.
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May I add to my order?
If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together. At times, however, we will not be able to accommodate this and will have to ship separately. Since we cannot accommodate changes in orders, please carefully review your purchases before finalizing.
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When will my order ship?
Almost all orders typically ship within three business days. Personalized items typically take up to 10 business days to ship.
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When will my order ship if I order both in-stock and personalized items?
If you put both items on one order, we will ship when they are all ready—typically within 10 business days. If you wish to receive your non-personalized items sooner, we suggest you create two separate orders.
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Can I get rush service?
Overnight delivery is available for an additional freight charge and your order will ship within 24 hours if your order is placed by 12 Noon EST on business days, Monday through Friday. Orders placed after the cut off time will be shipped the following business day. Please remember that there is no delivery on Saturday.
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How will my order ship?
Our shipping partner is UPS and our standard shipping method is Ground. Please note: UPS does not ship to Post Office Boxes.
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Will you ship outside of the United States?
Not at this time. For more information regarding Hanky Panky products outside of the U.S., click here (link).
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Will I have to sign for delivery?
A signature is not required for delivery by Hanky Panky Ltd., but the UPS driver may request one. It is best to have shipments sent to a location where a person 18+ years of age is present, as Hanky Panky cannot be responsible for lost or stolen packages if the package is left unattended. You can have it sent to a commercial location if you’d like, but never to a P.O. Box.
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How can I track my order?
Go to “my account” for a link to the UPS tracking system. Alternatively, if you have your tracking number, click here to go directly to the UPS website, or call them at 800-PICKUPS.
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What forms of payment can I use on HankyPanky.com?
We accept Visa, Mastercard, American Express, Discover, and Hanky Panky E-Gift cards.
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Do you offer a catalog?
Because we are constantly coming up with fresh new ideas, while also trying to be eco-friendly, Hanky Panky does not offer a printed catalog.
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Can I buy a gift card?
Several E-Gift card styles are available. You can choose the amount you wish to give as a gift; the minimum amount you can purchase a card for is $25 and the maximum you can purchase a card for is $500. E-gift cards are purchased and then e-mailed to the recipient at the email address you enter. The recipient will then be able to use a special code that is contained in the email to pay for their items as they proceed through the checkout process. Please note that these gift cards are for on-line purchases at www.HankyPanky.comONLY.
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Is gift wrapping available?
Not at this time. We expect to offer gift wrapping in the future.
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Can I send my purchase as a gift?
At this time, we ship all packages the same way. However, no prices will show on the packing slip. In the future we will be adding a gift option with the ability to add your own gift message.
How can I order a product that was on your site, but isn't any longer?
We will make every effort to get you the product you saw, but can’t guarantee that it will still be available. It may have been removed because it is no longer being produced. You may be able to find your item at one of our retailers, so please contact Customer Service for assistance.
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Is there a Hanky Panky retail store?
No, Hanky Panky does not have retail stores. However, you can find your favorite Hanky Panky styles at a number of retailers who can be found by clicking here.
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Why don't I see an item here that I saw at a retail store?
HankyPanky.com carries some items that you will not find in retail stores, and vice versa. If you saw an item in a store and don’t see it here, please purchase it from the store.
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What if my item seems to have been damaged in shipping?
Please return the item using our normal return policy. On the return form, please select the reason for your return that best fits your situation. You will not be charged for return shipping on a damaged item.
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It has been a while, and I don't have my package. What should I do?
If you visit the UPS website, use your tracking number, and the status is “In Transit” but you haven’t received your package, please contact UPS for assistance. Their number is 800-PICKUPS.
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What is the phone number for UPS?
You can reach them at 800-PICKUPS.
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What is your price adjustment policy?
If an item purchased at full price on www.HankyPanky.com goes on sale on www.HankyPanky.com within 7 days from purchase date, you are eligible for a refund of the price difference. No adjustments will be made for purchased items on sales at any other retailer or web store. Adjustments are not credited automatically but must be requested.
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How do I return an item?
You may return any eligible item you are not 100% satisfied with by following the instructions included with your order. Please refer to the Return and Exchange policy to see which items can be returned. We accept returns on eligible items within 30 days of the delivery date for a refund. If eligible items are returned past 30 days of delivery, different rules will apply; see Return and Exchange Policy for complete details. Please make sure that all hygienic rules have been followed per our return policy, or we may not accept the return.
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What is a "rolled thong"?
A rolled thong is the same as a Signature Lace thong - it's just packaged differently! We take one of our Signature Lace thongs, roll it up in our own special way, and slip it into a cute logo wrap. These are great for gifts, stocking stuffers, and more! Please be advised: rolled thongs cannot be returned once they have been unrolled.
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Why can't I return a rolled thong?
Rolled thongs cannot be returned because – for hygienic reasons – we must guarantee that they have not been worn. We are unable to do so with rolled thongs because they do not have the hangtags that serve to safeguard against wear. In order to insure your complete satisfaction with every purchase, we ask that if you are at all unsure about the size, style, cut, or color that you are purchasing, to please choose from our vast selection of flat thongs that may be returned - with the tags still attached - if they were not what you were expecting.
When will my credit card show the refund for the items I return?
Please allow up to two billing cycles for your credit card statement to show the refund. The refund can only be issued to the card that was used to purchase. If you are not the original purchaser, please consider exchanging the items you received, instead of returning.
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How do I subscribe to the Hanky Panky mailing list?
Your e-mail address will be added to our mailing list when you create an account to make a purchase. You can also join our mailing list by adding your email address on our homepage. You may opt-out of our mailing list at any time by simply unsubscribing.
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How do I update my e-mail address or other personal information in my hankypanky.com account?
Click here to login to your account in order to update your personal information.
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May I talk to someone in customer service?
Absolutely! Call 877-447-4811, Monday through Friday from 9 AM to 6 PM, EST.
How can I become a retailer of Hanky Panky products?
We’re flattered!If you would like to apply to carry Hanky Panky at your retail store, please contact lisette@hankypanky.com for more information.
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I am a retailer outside the U.S. and would like to sell Hanky Panky. Who should I contact?
We’re so thrilled you’re interested in carrying Hanky Panky in your store! All inquiries should be directed to brenda@hankypanky.com. Please be sure to include your name, country you’re located in, store information, and email address and we’ll get back to you as soon as possible.
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Do you have a bridal or gift registry?
We have a Wish List option that you can send to your friends. But no, we do not have a “registry”. To access and manage your wish list, please login to your Hanky Panky account, or create a new one. Please note: you will have to send the Wish List to your friends. In order to protect privacy, they will not be able to search for your list on the site.
