FAQs

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When is your sample sale in New York?
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I have a Gilt voucher. How can I redeem?
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How do I care for my Hanky Panky treasures?
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Can you help me with sizing?
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I want to purchase a garment I see on your models on the site, but cannot find it.
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May I talk to someone in customer service?
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Are my items in stock?
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Can I order by mail, phone, or fax?
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Will I be charged sales tax?
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Is it safe to use my credit card?
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May I add to my order?
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When will my order ship?
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When will my order ship if I order both in-stock and Personalized items?
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Can I get rush service?
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How will my order ship?
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Will you ship outside of the United States?
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Will I have to sign for delivery?
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How can I track my order?
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What forms of payment can I use on HankyPanky.com?
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Do you offer a printed catalog?
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Can I buy a gift card?
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Is gift wrapping available?
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Can I send my purchase as a gift?
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How will my items be packaged?
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How can I order a product that was on your site, but isn't any longer?
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Is there a Hanky Panky retail store?
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Why don't I see an item here that I saw at a retail store?
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What if my item seems to have been damaged in shipping?
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It has been a while, and I don't have my package. What should I do?
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What is the phone number for UPS?
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What is your price adjustment policy?
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How do I return an item?
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What is a "rolled thong"?
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Why can't I return a rolled thong?
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Who pays for return shipping?
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When will my credit card show the refund for the items I return?
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How do I subscribe to the Hanky Panky mailing list?
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How do I update my e-mail address or other personal information in my hankypanky.com account?
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How can I submit comments and suggestions?
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How can I become a retailer of Hanky Panky products?
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I am a retailer outside the U.S. and would like to sell Hanky Panky. Who should I contact?
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Do you have a bridal or gift registry?
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Are you hiring?
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Why isn't my school listed in the collegiate section?
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Why can't I buy thongs with my school logo, only boyshorts and camisoles?