When you can't hand wash, our Lingerie Wash Bag
is the next-best thing. Our wash bag was designed to protect your precious Hanky Panky items from the ravages of the washing machine. Each bag can protect camisoles, chemises and panties in the washer, and keeps them separated, so that you may hang them to dry. Machine drying is not recommended.
How will my items be packaged?
Our standard packaging consists of lilac tissue around your items and a Hanky Panky sticker to secure them. Everything will be shipped in our award-winning unmarked brown shipping box with delightful imagery inside. Please note that the return label simply shows Hanky Panky as the sender.
When will my order ship?
Almost all orders typically ship within 2 business days. Personalized items typically take up to 5 business days to ship. If you would like to order both personalized items and non-personalized items and would like non-personalized items sooner, please create two separate orders.
How will my order ship?
Our shipping partner is UPS
and our standard shipping method is UPS Ground. Please note: UPS does not ship to Post Office Boxes, and does not deliver packages on Saturday. A signature is not required for delivery by Hanky Panky Ltd., but the UPS driver may request one. It is best to have shipments sent to a location where a person 18+ years of age is present, as Hanky Panky cannot be responsible for lost or stolen packages if the package is left unattended. You can have it sent to a commercial location if you’d like, but never to a P.O. Box.
Will you ship outside of the United States?
As of August 15, 2016, we will be shipping to over 150 countries. Simply click on the flag at the top of the home page to see the countries available. For more information regarding where to purchase Hanky Panky products outside of the U.S. , click here
Can I get rush service?
Yes! Expedited shipping in the continental US is available for an additional freight charge. 2 Day shipping via UPS is available for $13.99, and Next Day Air via UPS is available for $24. If placed before 12 Noon EST on business days (Monday through Friday), your rush order will ship within 24 hours. Orders placed after the cut off time will be shipped the following business day. Please remember that there is no delivery on Saturday or Sunday. Also, note that expedited shipping is not available to Alaska, Hawaii or Puerto Rico.
How can I track my order?
You can view your order status by signing into your account
. Alternatively, if you have your tracking number, click here
to go directly to the UPS website, or call them at 800-PICKUPS.
It has been a while, and I don't have my package. What should I do?
Please visit the UPS website
, and use your tracking number to check on delivery. If the status is “In Transit” but you haven’t received your package, please call 800-PICKUPS for more information.
How do I return an item?
Return instructions are included with every order. Eligible items can be returned within 30 days of your delivery date. Please refer to the Return and Exchange Policy to see which items can be returned
. If eligible items are returned past 30 days of delivery, different rules will apply; see Return and Exchange Policy
for complete details. Please make sure that all hygiene rules have been followed per our return policy, or we may not accept the return.
How do I return an item on an International order?
Return instructions are included with every order. Eligible items can be returned within 30 days of your delivery date. Please note that all shipping fees will be deducted from your refund. We do not accept exchanges at this time. If you wish to make an exchange, simply return the item for a refund and place a new order.Please refer to the Return and Exchange Policy to see which items can be returned
. Please make sure that all hygiene rules have been followed per our return policy, or we may not accept the return.
Who pays for return shipping?
Please refer to detailed instructions in our Return and Exchange Policy
When will my credit card show the refund for the items I return?
Please allow up to two billing cycles for your credit card statement to show the refund. The refund can only be issued to the card that was used to purchase. If you are not the original purchaser, please consider exchanging the items you received, instead of returning.
What if my item seems to have been damaged in shipping?
Please return the item in accordance with our Return and Exchange Policy
. On the return form, please select the reason for your return that best fits your situation. You will not be charged for return shipping of a damaged item.
How can I reach Customer Service?
Please call 877-447-4811, Monday through Sunday from 9 AM to 10 PM EST, and we will be delighted to assist you. You can also Live Chat
us Monday through Friday from 9 AM to 6PM.