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IMPORTANT Shipping Update! Details


Placing an order
Can you help me with sizing?
Please refer to our sizing chart, or call us at 877-447-4811 for personal assistance.
Can I order by mail, phone, or fax?
We recommend you place your order on the website, but we can assist you by phone if you have questions. Please call us at 877-447-4811, Monday through Friday from 9AM to 5:00PM EST. **THE OFFICE IS CURRENTLY CLOSED DUE TO COVID-19 IMPACT. OUR TEAM IS WORKING REMOTELY AND IS READY TO ASSIST YOU VIA EMAIL AND LIVE CHAT.
Do I need to set up an account to place an order?
No. You may checkout as a guest. However, our account registration process is quick and easy, and there are several important benefits to creating an account. Creating an account allows you to track your order status, checkout more easily and quickly the next time you order with us, enroll in Panky Points and earn rewards on your purchases and add items to your Wish List. Items can be added to your Wish List when logged in to your account.
Is it safe to use my credit card?
At Hanky Panky, your personal online security is of the utmost importance to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by If you prefer, you may place your order by telephone with our Customer Service team.
What forms of payment can I use on
We accept Visa, Mastercard, American Express, Discover, Hanky Panky E-Gift Cards and Keepsake Gift Cards. We also accept payment through PayPal®. We cannot accept personal or cashier checks or money orders.
May I add to my order?
Unfortunately, it is not possible to combine orders or add items to an existing order.
Is gift wrapping available?
Not at this time. But don’t let that stop you from ordering a gift on! With our gorgeous shipping carton, you may not need gift-wrapping. See “How will my items be packaged?” below for more details.
Can I send my purchase as a gift?
At this time, we ship all packages the same way. However, no prices will show on the packing slip, and you are welcome to add a gift message as you proceed through the checkout process.
Can I buy a gift card?
Yes! E-Gift Cards are purchased and then e-mailed to the recipient at the email address you enter. We also offer Keepsake Gift Cards. Keepsake Gift Cards are sent via UPS. Please note that these gift cards are for online purchases at
Are my items in stock?
Generally, our website automatically removes items or sizes that are out of stock, so that only in-stock items and sizes are displayed.
If you do not see an item or size your are looking for on our website, you may be able to find it in a department or specialty retail store near you. You can locate a store in your area that carries Hanky Panky products by using our Store Locator.
What is a "rolled thong"?
A rolled thong is the same as a Signature Lace thong -- it's just packaged differently! We take one of our Signature Lace thongs, roll it up in our own special way, and slip it into a cute logo wrap. These are great for gifts, stocking stuffers, and more! Please be advised: rolled thongs cannot be returned once they have been unrolled.
Why can't I return a rolled thong?
Rolled thongs cannot be returned because – for hygienic reasons – we must guarantee that they have not been worn. We are unable to do so with rolled thongs because they do not have the hangtags that serve to safeguard against wear. In order to insure your complete satisfaction with every purchase, we ask that if you are at all unsure about the size, style, cut, or color that you are purchasing, to please choose from our vast selection of flat thongs that may be returned -- with the tags still attached -- if they were not what you were expecting.
What is the difference between an Original Rise and a Low Rise thong?
Please visit our Style Guide  to learn about the differences between our thongs.
Are the thongs really One Size Fits All?
Our thongs are “One Size Fits Most”. Our rule of thumb is that our Original Rise thongs fit sizes 4-14 best, and our Low Rise thongs fit sizes 2-12 best. We do offer thongs in petite and plus sizes. For more information, please see our Style Guide.
How do I care for my Hanky Panky treasures?
To extend the life of your lingerie, hand wash in cool water and dry flat or hang to dry. We recommend Hanky Panky Fabric Wash Powder which has been especially formulated for stretch fabrics. Also, please remember that residue from harsh cleansers in the sink can contribute to the damage of fine lingerie, regardless of the hand wash instruction.
REAL SIMPLE magazine writes, "Peroxide from some toothpastes and caustic agents from other cleansers can bleach, stain, degrade and even disintegrate delicate fabrics. Don't throw lingerie into the sink for hand washing...; put a colander in the sink and wash the garments in it."
When you can't hand wash, our Lingerie Wash Bag is the next-best thing. Our wash bag was designed to protect your precious Hanky Panky items from the ravages of the washing machine. Each bag can protect camisoles, chemises and panties in the washer, and keeps them separated, so that you may hang them to dry. Machine drying is not recommended.
Can Hanky Panky Fabric Wash Powder be used in the washer?
YES! Use it as you would any other soap, but remember it is low sudsing, so if you have a lot of bubbles, you are probably using too much. For use in HE machines, use half the amount you would in a regular washer. It is highly concentrated and low sudsing. If you find you are getting a lot of suds in your rinse water, you might want to add less wash powder. Recommended measurements:
Handwash: 1 TBSP/30 mL/1 oz.
High Efficiency: 1/8 Cup/30 mL/1 oz.
Non-High Efficiency: 1/4 Cup/60 mL/2 oz..
How will my items be packaged?
Our standard packaging consists of lilac tissue around your items and a Hanky Panky sticker to secure them. Everything will be shipped in our award-winning unmarked brown shipping box with delightful imagery inside. Please note that the return label simply shows Hanky Panky as the sender.
When will my order ship?
Almost all orders typically ship within 2 business days. Personalized items typically take up to 5 business days to ship. If you would like to order both personalized items and non-personalized items and would like non-personalized items sooner, please create two separate orders.
How will my order ship?
Our shipping partner is UPS  and our standard shipping method is UPS Ground. Please note: UPS does not ship to Post Office Boxes, and does not deliver packages on Saturday. A signature is not required for delivery by Hanky Panky Ltd., but the UPS driver may request one. It is best to have shipments sent to a location where a person 18+ years of age is present, as Hanky Panky cannot be responsible for lost or stolen packages if the package is left unattended. You can have it sent to a commercial location if you’d like, but never to a P.O. Box. **PLEASE NOTE DUE TO COVID-19 IMPACT, ORDERS MAY TAKE UP TO 2-4 WEEKS TO SHIP.
Will you ship outside of the United States?
As of August 15, 2016, we will be shipping to over 150 countries. Simply click on the flag at the top of the home page to see the countries available. For more information regarding where to purchase Hanky Panky products outside of the U.S. , click here.
Can I get rush service?
Yes! Expedited shipping in the continental US is available for an additional freight charge. 2 Day shipping via UPS is available for $19.99, and Next Day Air via UPS is available for $29.99. If placed before 12 Noon EST on business days (Monday through Friday), your rush order will ship within 24 hours. Orders placed after the cut off time will be shipped the following business day. Please remember that there is no delivery on Saturday or Sunday. Also, note that expedited shipping is not available to Alaska, Hawaii or Puerto Rico.
How can I track my order?
You can view your order status by signing into your account. Alternatively, if you have your tracking number, click here  to go directly to the UPS website, or call them at 800-PICKUPS.
It has been a while, and I don't have my package. What should I do?
Please visit the UPS website, and use your tracking number to check on delivery. If the status is “In Transit” but you haven’t received your package, please call 800-PICKUPS for more information.
How do I return an item?
Return instructions are included with every order. Eligible items can be returned within 30 days of your delivery date. Please refer to the Return and Exchange Policy to see which items can be returned. If eligible items are returned past 30 days of delivery, different rules will apply; see Return and Exchange Policyfor complete details. Please make sure that all hygiene rules have been followed per our return policy, or we may not accept the return.
How do I return an item on an International order?
Return instructions are included with every order. Eligible items can be returned within 30 days of your delivery date. Please note that all shipping fees will be deducted from your refund. We do not accept exchanges at this time. If you wish to make an exchange, simply return the item for a refund and place a new order.Please refer to the Return and Exchange Policy to see which items can be returned. Please make sure that all hygiene rules have been followed per our return policy, or we may not accept the return.
Who pays for return shipping?
Please refer to detailed instructions in our Return and Exchange Policy.
When will my credit card show the refund for the items I return?
Please allow up to two billing cycles for your credit card statement to show the refund. The refund can only be issued to the card that was used to purchase. If you are not the original purchaser, please consider exchanging the items you received, instead of returning.
What if my item seems to have been damaged in shipping?
Please return the item in accordance with our Return and Exchange Policy. On the return form, please select the reason for your return that best fits your situation. You will not be charged for return shipping of a damaged item.
How can I reach Customer Service?
Please call 877-447-4811, Monday through Friday from 9 AM to 5 PM EST, and we will be delighted to assist you. You can also Live Chat or email us Monday through Friday from 9 AM to 5 PM EST. **PLEASE NOTE THAT OUR TEAM IS CURRENTLY WORKING REMOTELY AND AVAILABLE VIA EMAIL AND LIVE CHAT ONLY.
How can I submit comments and suggestions?
E-mail us at [email protected] We'd love to hear from you.
What should I do if I forget my password?
This isn’t a problem. At, click on “My Account”, then under “Login”, click “Forgot Password” and enter the email address associated with your account. We will send a password reminder to your email address. If you continue to have difficulty, please contact our Customer Services team who will be happy to assist you.
How do I update my e-mail address or other personal information in my account?
Click here  to login to your account in order to update your personal information.
How do I subscribe to the Hanky Panky mailing list?
You can sign up for our e-mail newsletters by entering your email address in the space provided at the bottom of our homepage and hitting "Join."  You can also subscribe to our e-newsletters when you create an account with us.  You may opt-out of our mailing list at any time by unsubscribing, or sending us a request to be removed.
Is my personal information kept private?
Hanky Panky is determined to protect your privacy.  Please see our Privacy Policy  for further information.
When is your sample sale in New York?
The date of our annual sample sale changes from year to year, so we cannot give specific dates. Please send us an email indicating you'd like to be added to our exclusive sample sale email list. Of course, we encourage you to sign up for our email newsletters to receive the most up-to-date information about Hanky Panky all year long!
Do you have seasonal sales?
Hanky Panky does offer seasonal sales. To ensure you are notified, we encourage you to subscribe to our email newsletter. Please note that Hanky Panky cannot guarantee that an item will still be available for purchase late in the season.
Do you offer a printed catalog?
We are a very eco-conscious company. For this reason, we do not offer a printed catalog.
Is there a Hanky Panky retail store?
No, Hanky Panky does not have retail stores. However, you can find your favorite Hanky Panky styles at a number of retailers who can be found by clicking here.
Why don't I see an item here that I saw at a retail store? carries some items that you will not find in retail stores, and vice versa. If you saw an item in a store and don’t see it here, please purchase it from the store.
What is your price adjustment policy?
If an item purchased at full price on goes on sale on within 7 days from the purchase date, you are eligible for a refund of the price difference. No adjustments will be made for items purchased or on sale at any other retailer or web store. Adjustments are not credited automatically but must be requested. Please send us an email with your request.
Are you hiring?
Please refer to our Careers  page for information on employment opportunities.
Do you have a bridal or gift registry?
We have a Wish List  option that you can send to your friends. But no, we do not have a "registry". Please note that wish lists are not searchable on the site.
How can I become a retailer of Hanky Panky products?
If you would like to apply to carry Hanky Panky at your retail store, please contact [email protected]  for more information.
I am a retailer outside the U.S. and would like to sell Hanky Panky. Who should I contact?
All inquiries should be directed to [email protected]. Please be sure to include your name, country you are located in, store information and email address and we'll get back to you as soon as possible.