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Shop & Receive this weekend only! Gifts with Purchase of $100 or more while supplies last.

Shipping Information

Gift and Receive

*Gift and Receive Promotion Gifts with Purchase are limited edition items, available while supplies last and are not for purchase. Offer valid 12/2/16-12/5/16 online and over the phone while supplies last. Offer not valid on orders purchased before 12/2/16. The gift with purchase of $100-$149 is one red dot thong. With the purchase of $150-$299 the gift is one red dot thong and one animal print thong. With the purchase of $300+ the gift is one red dot thong, one animal print thong and one boyshort. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value. Use of this promotion constitiutes acceptance of these terms and conditions, except where prohibited by law. Hanky Panky reserves the right to cancel this promotion at any time.

*Free Ground Shipping on all orders through 12/21/16. Offer valid on orders shipping within the contiguous United States only.

Shipping Costs: Standard shipping rates are shown in the table below.

**PLEASE NOTE THAT FREE GROUND SHIPPING IS NOT AVAILABLE TO ALASKA, HAWAII or PUERTO RICO. We apologize for any inconvenience this might cause.

Shipping Rates

Transit Time: The UPS ground shipping map below shows the transit time from our New York warehouse. Note that this is transit time only and does not include order processing time or customization time.

Note: Please note that International Orders transit time will typically be within 10-14 days.

UPS Shipping Map

Additional Delivery Information:

  • In stock items usually arrive within 4-8 business days when shipped domestically, or fewer if we are shipping to the metropolitan NY area. This time frame does not include weekends or holidays. Orders are processed Monday through Friday. Saturday delivery service is not available. For international orders, in stock items will arrive within 10-14 days when shipped to an address outside of the U.S.
  • You will receive an email confirmation of shipping and tracking number when your order is shipped.
  • Applicable sales tax will be charged to residents of New York, Connecticut and Washington State.
  • We ship only to the Continental US, Alaska and Hawaii; no shipping to US Territories.
  • We ship only to street addresses, or APO/FPO. We do not ship to PO Boxes.
  • We are unable to ship internationally at this time.
  • Most orders typically ship within three business days. Personalized items can take up to 5 business days to ship.
  • Expedited shipping is available for an additional freight charge. If order is placed before 12 NOON EST on business days (Monday through Friday), your order will ship within 48 hours.
  • Shipping fees are not refundable.
  • Due to federal regulations, Hanky Panky Eau de Parfum (styles 50ML and 6ML) must be shipped via UPS ground, and may not be shipped to Alaska,Hawaii or Puerto Rico.

Shipping for Returns and Exchanges:

  • For returns, a $7.99 fee will be deducted from your eligible credit.
  • Exchanges are FREE!  When exchanging items, we pay the shipping both ways.
  • For International orders are eligible for return only and shipping fees will be deducted from your eligible credit.

Items not eligible for returns:

  • Personalized items
  • Rolled Items that have been unrolled
  • Multi-packs that have been opened
  • Eau de Parfum that has been opened
  • Lingerie Wash
  • Sale items
  • E-Gift Cards
  • Worn or laundered garments/garments with hangtags removed  (Tip: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)