Last Updated: January 28, 2016
We may collect personal information from you, including your name, email address, postal address, phone number, payment card information, demographic information, birthday and personal preferences, when you visit our website and/or place an order online or by phone, save your information with us online, register with us, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands, if any. We also collect and store the Internet Protocol (“IP”) addresses of individuals that visit our site. An IP address provides general statistical information, such as browsing activity, areas of greatest interest on the site, general demographic information and other basic information that we will use for system administration. If you use our "email this style to a friend" or otherwise share from our site to a friend, we will also collect your friend's name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases.
Your California rights
373 Park Avenue South – 12th floor
New York, NY 10016
Use of Information
Hanky Panky is determined to protect your privacy. We only collect information in an effort to improve your shopping experience and that allows us to communicate with you about our products, services, contests and promotions. We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- If you have opted in to our email marketing list, to communicate with you by email about our products, services, contests, and promotions, unless you have unsubscribed from our list
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our websites and our business
- To contact you if necessary
We only use aggregate audience details (where no individual is identifiable) to help us improve our understanding of our users and their preferences. We only share specific information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. For example, we provide relevant shipping information to UPS, our shipping partner, so that they may deliver your order.
Signing up for our e-mail list allows you to receive promotional materials from Hanky Panky. We do not share our e-mail list with any third parties other than third parties that provide email distribution, digital marketing, and other services on our behalf, and only if such service provider keeps this information confidential and uses it only to provide the applicable services. Each e-mail you receive will give you the option to unsubscribe. If you do not wish to receive marketing emails from Hanky Panky, or prefer that we not share your email address with third parties providing services on our behalf, you may unsubscribe in the manner described below under “Marketing email communications.” We may have to release information (which could include contents of e-mail communications between any persons) in the unlikely event of a legal requirement on us or pursuant to a court order. In addition, we may divulge personal information if we or any of our service providers or consultants believe that such disclosure is necessary to address any unlawful acts or acts that may endanger the health or safety of another customers or of the general public.
When you place an order on any of our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails. We also maintain a record of your purchases made on our website.
Customized advertising (behavioral marketing)
Advertisements displayed to you on our websites and elsewhere on the Web may be customized to your interests and preferences, based on information learned about you as you use our websites and the Web in general. If you do not want to participate in this, please visit http://www.networkadvertising.org/managing/opt_out.asp to opt-out.
Marketing email communications
At various points on our website, you have the option to join our email list and receive information about our products, services and offers.
If you do not wish to receive Hanky Panky marketing emails, you may unsubscribe via the unsubscribe link found at the bottom of all Hanky Panky marketing emails, or by emailing email@example.com with the following:
• The phrase "Unsubscribe" in the subject line
• Your name and email address
You can also contact us via postal mail regarding any of the above by writing to:
Hanky Panky Ltd.
373 Park Avenue South – 12th floor
New York, NY 10016
Or you may contact us by phone at 877.447.4811, Monday through Sunday, from 9 a.m. to 10 p.m. EST. Please be aware that it can take up to 1-2 business days to remove you from our email marketing list. And although we will no longer share your contact information with unaffiliated third parties for their marketing purposes, if they already have your information you will have to opt-out of their marketing communications by contacting them directly. Even if you do not subscribe to our marketing emails, or you subscribe and then unsubscribe, you will continue to receive order confirmation, shipping status or other transactional emails.
Links to Other Sites
Hanky Panky is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and any children's products we sell are for purchase by adults only. Our website is not directed at children under 13 and does not knowingly collect any personal information from children under 13.
A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit.
Notice to P3P Users
Security and SSL
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
Accessing our web site from outside the U.S.
• By email: firstname.lastname@example.org
• By phone: 1.877.447.4811, Monday-Friday from 9 a.m. to 6 p.m EST
• By mail: Hanky Panky Ltd., 373 Park Avenue South – 12th floor, New York, NY 10016
Limitation on Liability
In no event shall Hanky Panky or any of their affiliated entities or suppliers be liable for any indirect, special, punitive, incidental, exemplary or consequential damages even if these entities have been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the site. These limitations shall apply not withstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
No transaction of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Hanky Panky to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, neither Hanky Panky nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk.
Hanky Panky Ltd.
373 Park Avenue South -12th floor
New York, NY 10016
Attn: Privacy Officer
Please include information in your communication to us that will help us identify your account so we can assist you with your inquiry or request.