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Privacy Policy

 

Privacy Policy

Last Updated: January 24, 2020

 

Hanky Panky Ltd. (“Hanky Panky”) understands that our users of www.hankypanky.com are concerned about how personal information is collected and used. Please be assured that we take privacy very seriously.  This notice describes our Privacy Policy, which covers the personal information that we collect on our website. By accessing and using our website, you are agreeing to be legally bound by this Privacy Policy. The Privacy Policy may be updated from time to time. You should check the date of the policy and review any changes since the last version.

 

California residents:  Please Click Here for supplemental information that may apply to you.

Email marketing:  To learn about our marketing activities and how to unsubscribe, Click Here.


Information Collected & Sources


We may collect your:

-        personal information (including your name, email address, postal address, phone number, payment card information, and birthday)

-        commercial information (such your personal preferences about our products, your purchase history online or by phone, and a record of your product interests),

-        payment information when you buy our products (such as the credit or debit card numbers and expiration dates),

-        internet activity (including technical data received from your device, such as IP address of individuals that visit our site, browsing activity, areas of greatest site interaction, and other basic information). 

[NOTE

 

We receive the above information from you when you provide it to us directly, such as when you visit our website and/or place an order online or by phone, save your information with us online, register with us, contact us with a question or concern, opt-in to our joint- and cross-marketing efforts, or participate in a contest, promotion, or survey.   We may also collect information about you from third parties such as our joint marketing partners, from unrelated third parties, and from our other brands if any. 


We may also receive your name and email from your friends who type them into our site’s “Email this style to a friend” feature, but we use this just to send the forwarding email without keeping your information. 


Use of Information


Hanky Panky collects information in an effort to improve your shopping experience and that allows us to communicate with you about our products, services, contests and promotions.  In the case of placing orders, we require your personal information because without it, we cannot process your order.  Providing us other information may be voluntary, and you can instruct us not to use your information for marketing purposes by following instructions in this Privacy Policy.  Note: We do not sell your personal information.

 

We may use your personal information in the following ways: 

- To process, confirm, fulfill, ship, track and secure payment for your order.  We may contact you via email, mail or phone if case of questions about your order or payment.

- To provide you a history of your purchases on our website through your online account.

- To implement our rewards program, Panky Points™.

- If you joined our email marketing list, to communicate with you by email about our products, services, contests, and promotions.
- To administer and fulfill our contests and other promotions.

- To help us learn more about your general shopping preferences 
- To help us improve and address problems with our site design, products and services 
- To enhance your shopping experience 
- To analyze trends and statistics 
- To protect the security or integrity of our websites and our business 

- For system administration
- To contact you for reasonable business purposes, including for material changes to our privacy policy

- To meet our legal obligations, protect our legal rights, respond to court orders and other legal process, and as permitted by law, make disclosures to address unlawful or other act that may endanger the health, safety or privacy of other customers or the general public. 

 

We may also aggregate our audience details (where no individual is identifiable) to help us improve our understanding of our users and their preferences.  The aggregated data is no longer personal information governed by this Privacy Policy.

 

Third Party Service Providers

 

We share specific information with our third party service providers that provide services to us directly or on our behalf.  For example, we provide your name and shipping information to UPS, our shipping partner, so that they may deliver your order.  We use a third party payment provider to process your cardholder data when you make purchases online or over the phone.  We also use an e-mail list to conduct marketing for Hanky Panky® products, which may be shared with third party service providers that provide us email distribution, digital marketing, and other services.  (For more information on marketing, see the section below titled “Marketing email communications”.)  We also use a third party service provider that uses cookies and pixels (see technical explanation below) to make intelligent product recommendations for you while you use our site based on the pages and products you view. 


In the unlikely event that another business buys some or all of Hanky Panky, your personal information may come under the control of the purchaser.


Children’s Privacy


Hanky Panky is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and any children's products we sell are for purchase by adults only. Our website is not directed at children under 13 and does not knowingly collect any personal information from children under 13.  We reserve the right to delete without liability or obligation all information of children that may be provided on our website.


Marketing email communications


Our website provides you the option to join our email list and receive information about our products, services and offers.  If you do not wish to receive Hanky Panky marketing emails, you may use any of several options to unsubscribe: click the “Unsubscribe” link in our marketing emails, call us toll-free at 877.447.4811 during regular east coast business hours, or email us at [email protected] with the following:


• The phrase "Unsubscribe" in the subject line 
• Your name and email address


You can also unsubscribe via postal mail by writing to:


Hanky Panky Ltd. 
Customer Relations 
373 Park Avenue South – 12th floor 
New York, NY 10016

 

Please be aware that it can take several business days to remove you from our email marketing list. NOTE:  You will continue to receive order confirmation, shipping status or other transactional emails.


Use of Cookies, Pixel Tags/Clear GIFs/Web Beacons


Hanky Panky uses cookies and other tools and code on our websites, for three purposes: (1) to help enhance your experience on our website, (2) use website analytics tools, and (3) to participate in personalized advertising. 

 

What Are Cookies?

 

A cookie is a small data file stored on your hard drive by websites that sends information back to those websites to enable certain functionality, which may include a unique user ID to recognize you.  Related tools include a pixel tag, also known as a clear GIF or web beacon, which an invisible tag placed on certain pages of our site and can track your visits by placing and reading cookies on your computer.  Most web browsers allow you to refuse to accept cookies; refer to your browser’s help documentation for more information.  But note that if you turn off cookies or refuse to accept them, this is likely have a negative impact on the usability of our website and many other websites.  Your browser documentation can also help you delete existing cookies. 

 

Enhance Your Website Experience.

 

We may use cookies to recognize your repeat visit, preserve the contents of your shopping bag, recognizing the accounts of our registered users, track your movement on our site, and measure activity on our site to determine our most popular areas and features. 

We also partner with These ad services may use cookies and are described in the next section. 

 

Web Analytics

 

We use a service called “Google Analytics” to improve our understanding of how visitors interact with us online.  This service is provided by Google, Inc. and collects information and reports website trends without directly identifying individual visitors.  It uses cookies to help track how you use our website.  We can view a variety of reports about how visitors interact with our website so we can improve our website and how people find it.  Please click on the link to learn more about this service: http://www.google.com/analytics.  From time to time, we may use other service providers to help us with tracking cookies.

 

Customized advertising (behavioral marketing)

Hanky Panky does not track your online activity across third party Web sites or online services. However, like many ecommerce businesses, we partner with third party advertising vendors, including Google/DoubleClick and Microsoft, that use cookies to enable them and their partners to serve ads based on your prior visits to this website or to other websites. By using our website and leaving cookies enabled in your browser settings, you consent to our use of such third party marketing vendors and their placement of cookies onto your computer for targeted advertising purposes.  You also agree that Hanky Panky is not responsible for the acts of any third party advertisers and that if you do not block cookies, you are subject to the privacy policies of the advertising vendors.  For your convenience, we have linked some of the major ones below.  The cookies that our website places on your computer use anonymous unique identifiers and Hanky Panky does not provide your name or personal information to the advertising networks.  The network may learn that the unique ID in your cookie visited our site and what products the unique ID looked at, and it may infer the interests and preferences of the unique ID and use them in serving ads around the Internet.  If the network has previously identified you in your interactions with it, then it may connect your personal information to the unique ID, but Hanky Panky does not see your external activity or preferences.  However, if you click on one of our ads and return to our site, your browser may tell us the page you are coming from and we may learn which ad network served the ad you clicked.  

 

Below are policies and ad settings for Google/DoubleClick and Microsoft/Bing:

- Google AdSense and DoubleClick: https://policies.google.com/privacy, and you may opt-out by visiting https://adssettings.google.com. 

- Microsoft Bing Ads: https://privacy.microsoft.com/en-us/privacystatement and visiting https://account.microsoft.com/privacy/ad-settings/.

 

There are various sites where you can learn more about personalized advertising, including information and tools regarding online tracking and advertising, and options to opt-out or change your settings to reject cookies.  The ads you see online will often include a small link or graphic that you may click to learn about your advertising options and view the privacy policy of the ad network.  Below are two sources of further information that you may consult:

- DAA (Digital Advertising Alliance) and YourAdChoice: http://optout.aboutads.info/.

https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options/.

- NAI (Network Advertising Initiative):  https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options.


Security and SSL


Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of information you transmit to us through a web browser.  However, because of the inherent nature of the Internet, we cannot guarantee that data you exchange with us will always remain completely secure.  Third parties and bad actors may intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, neither Hanky Panky nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk.


Links to Other Sites


Our website may contain links to sites other than our own. Those sites may have their own privacy policies. Neither we nor any of our service providers shall have any responsibility for those sites and we provide these links solely for the convenience of our visitors. We encourage you to review the privacy policies and terms of use of any third-party sites or services before providing any of them with any of your personal information.


Accessing our web site from outside the U.S. 

 

If you are visiting hankypanky.com from a location outside the United States, you will be connected through and to servers located within the United States. We currently accept online orders only from customers in the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy and pursuant to U.S. law.


Privacy Policy Updates


We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. Sometimes we may use an overlay or slash screen if we change our privacy policy.  If we make a material change to our privacy policy, we will at our option either honor our prior policy for information already collected, or we will ask for your consent to the change. If you have any questions or concerns regarding our privacy policy, please contact us:


• By email: [email protected] 
• By phone: 1.877.447.4811 during regular east coast business hours
• By mail: Hanky Panky Ltd., 373 Park Avenue South – 12th floor, New York, NY 10016


Limitation on Liability


In no event shall Hanky Panky or any of their affiliated entities or suppliers be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages even if these entities have been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the site. These limitations shall apply not withstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.


Contacting Us


Please address any questions regarding our Privacy Policy or our practices concerning Personal Information by writing to: 

Hanky Panky Ltd. 
373 Park Avenue South -12th floor 
New York, NY 10016 
Attn: Privacy Officer 

Please include information in your communication to us that will help us identify your account so we can assist you with your inquiry or request.


Applicable Law


The laws of the State of New York will govern this Privacy Policy without giving effect to any principles of conflict of law. By using our website, you agree to bring all claims and actions relating to or arising out of this website or your purchases exclusively in courts seated in or having jurisdiction over New York County in the State of New York in the United States.

 

Rights Granted to California Residents

 

If you are a resident of California, you have the following rights concerning your personal information:

 

  1. Right to be informed about the types of personal information we collect about you, the sources and purposes of the collection, third parties that receive your data, and the specific information we have about you.
  2. Right to request deletion of your data.
  3. Right to know to whom we’ve sold or disclosed your data.
  4. Right to opt out of the sale of your data.
  5. Right against discrimination if you do not provide us your data, unless the goods and services we provide you are related to the value of the data you provide us.

 

You may exercise your rights as a California resident in any of the following ways:

  • Call us toll-free at 877.447.4811 during regular east coast business hours
  • Email us at [email protected] with your request
  • Click here to submit an information access request using a form on our web site
  • Send us postal mail to:  Hanky Panky Ltd., Attn: Privacy & Customer Relations, 373 Park Avenue South – 12th Floor, New York, NY 10016

 

Under California law, customers of Hanky Panky who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: 

 

Hanky Panky Ltd. 
Customer Relations 
373 Park Avenue South – 12th floor 
New York, NY 10016

 

Alternatively, you may send us an email at [email protected] with the words "California Privacy Rights" in the subject line.

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