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Customer Service
FAQs
Returns & Exchanges
What is your Return Policy?
What items are not eligible for Returns?
How do I return an item?
Is there a cost to return an item?
Why can't I return a rolled thong?
What is your exchange policy?
Can I return using my own shipping label?
How will my items be packaged?
What if my item was damaged in shipping?
Can I keep my gift with purchase?
Ordering Online
Can I order by mail, phone, or fax?
Do I need to set up an account to place an order?
Is it safe to use my credit card?
What forms of payment can I use on hankypanky.com?
Do you charge sales tax?
May I add to my order or change an order that was already placed?
Do you offer a printed catalog?
Is there a Hanky Panky retail store?
Why don't I see an item here that I saw at a retail store?
Promotions
What are your promo code exclusions?
When is your sample sale in New York?
Do you have seasonal sales?
Loyalty Program
Do you have a loyalty program?
Product & Sizing
Can you help me with sizing?
What if an item is out of stock?
How will my items be packaged?
Why don't I see an item here that I saw at a retail store?
What is a "rolled thong"?
What is the difference between an Original Rise and a Low Rise thong?
Are the Signature Lace thongs really One Size Fits All?
Product Care
How do I care for my Hanky Panky products?
Can Hanky Panky Fabric Wash Powder be used in the washer?
Gifts
Is gift wrapping available?
Can I send my purchase as a gift?
Can I buy a gift card?
Do you have a bridal or gift registry?
Account Questions
What should I do if I forget my password?
How do I update my email address or other personal information in my HankyPanky.com account?
How do I subscribe to the Hanky Panky mailing list?
Corporate Inquiries
Are you hiring?
How do I become a wholesaler?
Daily Lace
What is the difference between Daily Lace and Signature Lace?
What’s the difference in Daily Lace and Signature Lace silhouettes?
Is there a quality difference between Daily Lace and Signature Lace?
What are the care instructions for Daily lace?
Is Daily Lace made the same way as Signature Lace?
What is the stretch factor for Daily Lace, since we are one-size fits most with thongs?