Poor Customer Service - No humans present
"Since this way seems to be the only way to get ahold of someone - I am leaving my review here. Panties were fine but a touch large for me as a size 4. Nonetheless, I placed an order after updating my address through their partner (I think it was Shopify)during the checkout screen but the change did not take to the existing items in my cart and it dispacthed to an old address. There is a disconnect here. I called Customer Service immediately, emailed and even sent through a chat bot and no response. It seems like no humans work anywhere anymore. I placed another order to the correct address and snow I have two orders, one of which bounced at the old address and is now on its way back to their warehouse. Time will tell if I get a refund for that. I’ve been a loyal customer of Hanky Panky for years, but if they don’t believe in employing humans anymore, I may need to rethink who I’m buying from."
